International Customer Success Manager
This job appears on /jobs/20401
International Customer Success Manager
| Salary | : | £47680 - £71520 per annum |
| Location | : | United Kingdom |
| Consultant | : | Kat Gorman |
| Telephone | : | 01202204093 |
| : | Kat@electusrecruitment.co.uk |
Permanent Mid-Market Customer Success Manager
A globally operating software company is looking for an experienced Customer Success Manager to join its growing international team. This role is ideal for a professional with a proven track record of managing a large portfolio of mid-market accounts. You will be instrumental in ensuring the post-sales success of customers across the UK, Ireland and the Netherlands.
The Role
You will manage a dynamic portfolio of international mid-market customers, guiding them through their entire post-sales journey from onboarding to expansion. Your primary focus will be on driving product adoption, managing complex renewals and identifying growth opportunities. You will collaborate with sales and other cross-functional teams to deliver a seamless customer experience and meet key performance metrics.
Key Responsibilities
Required Skills & Experience
Salary: £47,680 - £71,520
This role is remote and is also looking for candidates in the United Kingdom, the Netherlands & Ireland.
This is a permanent role.
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you do not hear from us within seven working days, please presume your application has been unsuccessful on this occasion. You are free to resubmit your CV or details in the future, and we shall assess your suitability then.
A globally operating software company is looking for an experienced Customer Success Manager to join its growing international team. This role is ideal for a professional with a proven track record of managing a large portfolio of mid-market accounts. You will be instrumental in ensuring the post-sales success of customers across the UK, Ireland and the Netherlands.
The Role
You will manage a dynamic portfolio of international mid-market customers, guiding them through their entire post-sales journey from onboarding to expansion. Your primary focus will be on driving product adoption, managing complex renewals and identifying growth opportunities. You will collaborate with sales and other cross-functional teams to deliver a seamless customer experience and meet key performance metrics.
Key Responsibilities
- Manage a portfolio of 100+ mid-market accounts
- Proactively drive product adoption and customer engagement
- Lead complex renewal processes and commercial negotiations
- Partner with sales to identify expansion opportunities
- Collaborate with cross-functional teams including legal and product
- Maintain accurate renewal forecasting
Required Skills & Experience
- Experience in a customer-facing account management or success role
- Proven ability to manage a large book of accounts
- Demonstrated experience with complex renewals and negotiations
- Experience in a SaaS environment
- Proficiency with Salesforce
Salary: £47,680 - £71,520
This role is remote and is also looking for candidates in the United Kingdom, the Netherlands & Ireland.
This is a permanent role.
Electus Recruitment Solutions provides specialist engineering and technical recruitment solutions to a number of high technology industries. We thank you for your interest in this vacancy. If you do not hear from us within seven working days, please presume your application has been unsuccessful on this occasion. You are free to resubmit your CV or details in the future, and we shall assess your suitability then.
